Hotel Policies
CHECK US OUT BEFORE YOU CHECK IN
Take a look at our hotel policies and learn about check-in/check-out times, cancellations, accepted payment types, and more.
Face Coverings Required
Masks are optional for our guests and team members who are fully vaccinated within the resort. We kindly ask that those who are unvaccinated continue to wear a mask in all indoor locations and practice social distancing.
SMOKING POLICY
- Non-smoking
Parking
- Self Parking: $25
- Valet Parking: $35
- Secured: Available
- Covered: Not available
- In/Out Privileges: Available
- All parking charges are taxable at 6.5%
CHARGES & FEES
Daily Resort Charge of $39 (plus tax) will be added to the room rate and includes:
- Internet access
- Disney Parks shuttle
- Daily sun-care product
- Float lagoon access including inner tubes
- DVDNow rentals
- notary services
- 10% off food & beverage, excludes room service
- 10% off cabana rentals
PET POLICY
- No pets allowed (with exception of service animals)
CHECK-IN & CHECK-OUT
- Children under 18 years of age stay free when registered with an adult in the same guest room
- The minimum age to register is 18
- Check-in: 4pm
- Check-out: 11am
- Payment currency: US Dollar
PAYMENT METHODS ACCEPTED
- American Express
- Air Canada EnRoute
- Banamex
- Bancomer
- Bankamericard
- China Union Pay
- Choice, Diner's Club
- Discover
- Eurocard
- Interbank
- JAL
- JCB
- MasterCard
- MasterCard (Canada)
- MasterCard (Int'l)
- Visa
Credit/Debit Card Holds
Holds on a debit or credit card are typically released anywhere from one to fourteen days after the transaction date, depending on your bank’s policy. Holds on credit card and debit cards issued by a foreign bank may last as long as 30 days. Please contact your financial institution on their policy.
CANCELLATION POLICY
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Drone Video/Photography
For the safety and privacy of our guests, use of drones on property for any reason is strictly prohibited.
Further Questions or Concerns
If you have further questions or concerns regarding your reservation, and you would like to contact the hotel, please feel free to email us here: mcobu_pac@hilton.com